Important Shipping Info! We use FedEx Ground for most of our shipments. Please allow extra time when ordering. As a rule, FedEx has traditionally been fairly reliable, but estimated time in transit is not a guaranteed delivery time. If you have a specific date you need to receive your order by, please use the comments section to make sure we’re aware of that.
We have added a Priority Processing option when checking out if you’ve waited just a bit too long to order and need special attention (not that any racers actually wait until the last possible minute to order tires)
Once your order leaves our warehouse FedEx Ground is responsible for the delivery of the tires. If tires go missing in transit you need to file a claim with FedEx. We can assist, but it is not PTS’s fault if FedEx fails to do their job properly. We strongly recommend adding the Shipping Insurance option when checking out as that is the only way to protect the full purchase price of your order. Uninsured packages will only pay out $100 on a claim. Important info for special order requests such as heat cycling, tire shaving, and mounting and balancing services – in the event of lost packages on any order involving these special services, a replacement order will incur the labor charges for those services.
Due to the continued price increases in shipping cost, we find it necessary to charge a flat rate shipping on orders for only a single wheel or tire as these orders incur a disproportional freight charge and it is unsustainable for us to absorb that cost in its entirety.
It is important to remember that Free Shipping to you does not mean Free Shipping to us.
😵💫
We appreciate all of our customers and we always strive to do our absolute best!
Thank you!
Kim and Phil
